Cookie Policy

1. Introduction

This Cookie Policy explains how ("we", "us" or "our") uses cookies and similar storage technologies on offlinequessaguide.com (the "Website"), which supports the operations of Offline Quessa, a physical hotel and casino property located in Auckland, New Zealand.

When you visit our Website, certain technologies may store small files or identifiers on your device. This Policy describes what those technologies are, why we use them, the choices available to you, and how you may manage or withdraw your preferences at any time.

Please read this Policy alongside our Privacy Policy, which sets out how we handle personal data collected through or in connection with the Website.

Our casino facilities are open exclusively to guests aged 18 years and over. By using this Website you confirm that you are at least 18 years of age.

2. What Are Cookies and Similar Technologies?

A cookie is a small text file placed on your device — computer, tablet or smartphone — when you visit a website. Cookies are widely used to make websites function efficiently, to remember your preferences, and to provide information to the website operator.

In addition to cookies, we may use the following related storage mechanisms:

• Session storage — data held temporarily in your browser that is erased when you close the browser tab or window.
• Local storage — data stored in your browser beyond a single session, until cleared by you or by expiry logic.
• Pixel tags and web beacons — small invisible image files embedded in web pages or emails that register activity such as page views or link clicks.
• Script-based identifiers — code snippets that recognise your device or browser across visits or sessions.

Throughout this Policy the term "cookies" is used as a collective term covering all of the above technologies unless a distinction is specifically stated.

3. Categories of Cookies We Use

We group the cookies present on our Website into four functional categories. The table below summarises each category, its purpose, and whether your consent is required before it is activated.

Optional categories — Functional, Analytics and Marketing — remain completely inactive until you explicitly accept them through our consent interface. No optional cookies are set, read or executed prior to your consent being recorded.

4. Strictly Necessary Cookies

These cookies are essential for you to browse the Website and use its features. They do not collect information about you for marketing purposes and do not track your activity across other websites.

Examples of what strictly necessary cookies may do include:

• Maintaining the security of your browsing session.
• Distributing traffic across servers to ensure consistent performance.
• Remembering items you have added to an enquiry or booking form within a single visit.
• Storing the consent choices you make within our cookie preference centre so we do not ask again unnecessarily.
• Enabling anti-fraud and bot-prevention mechanisms that protect the integrity of the Website.

Because these cookies are strictly necessary for the legitimate operation of the Website and our compliance with applicable law, they are placed on the basis of our legitimate interests and legal obligations and do not require your prior consent.

5. Functional and Preference Cookies

Functional cookies allow the Website to remember choices you have previously made in order to provide enhanced and personalised features. For example, they may remember your preferred language or the region from which you are accessing the site so that relevant information is presented to you on your next visit.

These cookies do not track your activity on other websites and are not used for advertising purposes. They are activated only where you have given your consent through our cookie preference centre. You may withdraw that consent at any time as described in Section 9 of this Policy.

6. Analytics and Performance Cookies

Analytics cookies help us understand how visitors use our Website by collecting and reporting information in aggregated, anonymised form. The data gathered may include which pages are visited most frequently, how long visitors spend on particular pages, the paths taken through the Website and any error messages encountered.

This information is used solely to improve the structure, content and performance of the Website. Analytics cookies do not identify you personally. They are activated only upon your consent. If you decline analytics cookies, your visit will not be measured and your usage data will not inform our Website improvement activities.

7. Marketing and Targeting Cookies

Marketing cookies are used to build a profile of your interests and to present you with content or promotional material that may be relevant to you, either on our Website or on other websites and platforms operated by third parties. They work by uniquely identifying your browser and device and tracking pages you visit.

These cookies are activated only upon your explicit consent. If you do not accept marketing cookies, you will still receive content and promotions on this Website; however, those communications will not be tailored to your individual browsing behaviour and interest profile.

Where marketing cookies are placed by third-party advertising partners, those partners operate under their own privacy and cookie policies. We are not responsible for the practices of third-party services. Please see Section 10 of this Policy for further information on third-party cookies.

8. Cookie Duration

Cookies fall into two broad duration categories:

• Session cookies — These exist only for the duration of your browser session and are deleted automatically when you close your browser. They are typically used to link your actions during a single visit.
• Persistent cookies — These remain on your device after your browser session ends, until they reach their set expiry date or you delete them manually. The retention period of persistent cookies varies depending on their purpose and may range from a few days to several months.

Strictly necessary cookies may be either session or persistent in nature. Optional cookies, where accepted, may also fall into either category. When you withdraw consent for a particular category, any persistent cookies within that category that we control are removed or deactivated.

9. Managing Your Consent and Browser Controls

9.1 Our Consent Preference Centre

When you first visit our Website, a cookie consent notice is displayed. Through that notice and the associated preference centre you may:

• Accept all cookie categories;
• Accept only strictly necessary cookies and decline all optional categories;
• Make granular selections, accepting or declining individual optional categories independently.

Your preferences are saved so that the consent notice does not reappear on every page during your visit or on subsequent visits. You may revisit and amend your choices at any time by accessing the cookie preference centre using the relevant link provided in the footer of our Website.

9.2 Withdrawing Consent

You have the right to withdraw consent for optional cookie categories at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal. To withdraw consent, open the cookie preference centre from the footer link and adjust your selections accordingly. Your updated preferences will be applied immediately.

9.3 Browser-Level Controls

All modern browsers allow you to view, manage and delete cookies through the browser's settings. You can instruct your browser to refuse all cookies or to indicate when a cookie is being set. Please note that if you disable strictly necessary cookies through browser settings, core Website functionality may be impaired.

The following links provide guidance on managing cookies in the most widely used browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Apple Safari
• Opera

Adjusting your browser settings affects cookies set by all websites you visit, not only our Website. Browser-level controls operate independently of the preferences you set in our cookie preference centre.

9.4 Do Not Track Signals

Some browsers transmit a "Do Not Track" signal to websites. At present there is no universally agreed technical standard governing how websites should respond to such signals. Our Website does not alter its behaviour in response to Do Not Track signals; however, our consent-based approach ensures that optional tracking technologies remain inactive unless you have actively accepted them.

10. Third-Party Cookies and External Services

Some cookies on our Website may be set by third-party service providers rather than directly by us. Third-party cookies may be associated with services such as analytics platforms, social media features or advertising networks.

We do not control the operation of third-party cookies and are not responsible for the information-handling practices of third-party services. Each third party operates under its own terms of service and privacy and cookie policy. We encourage you to review the privacy documentation of any third-party service you interact with through our Website.

Third-party optional cookies are governed by the same consent rules that apply to our own optional cookies: they remain inactive unless and until you accept the relevant category through our cookie preference centre.

11. Legal Basis for Processing

We operate under New Zealand privacy law, including the Privacy Act 2020, and apply internationally recognised standards where relevant to our cross-border activities.

• Strictly necessary cookies — placed on the basis of legitimate interests in maintaining a secure and functional website, and to fulfil our legal and contractual obligations.
• Optional cookies (Functional, Analytics, Marketing) — placed on the basis of your freely given, specific and informed consent, which you may withdraw at any time.

We do not use cookies to process special-category personal data, nor do we use cookies to make automated decisions that produce legal or similarly significant effects in relation to any individual.

12. Minors

Our Website and casino facilities are intended exclusively for individuals aged 18 years and over. We do not knowingly collect personal data from, or direct optional tracking technologies at, persons below the age of 18. If you believe that a minor has submitted personal data through our Website, please contact us at info@offlinequessaguide.com so that we may take appropriate steps.

13. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in the technologies we use, applicable law or our business operations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, bring the changes to your attention through a notice on the Website.

We encourage you to review this Policy periodically to remain informed about how we use cookies and how you can manage your preferences. Continued use of the Website following any update constitutes acknowledgement of the revised Policy, subject always to your consent choices for optional categories.

14. Contact Us

If you have any questions, concerns or requests regarding this Cookie Policy or the way in which we use storage technologies on our Website, please contact us using the details below:

We will endeavour to respond to all enquiries within a reasonable time and in accordance with our obligations under the Privacy Act 2020.