Terms of Use

1. Acceptance of These Terms

By accessing or using the website located at offlinequessaguide.com (the "Website"), you confirm that you have read, understood and agree to be bound by these Terms of Use ("Terms") in full. These Terms form a legally binding agreement between you ("you" or "the visitor") and ("we", "us" or "Offline Quessa"), the operator of Offline Quessa hotel-casino in Auckland, New Zealand.

If you do not agree with any part of these Terms, you must discontinue use of the Website immediately. Your continued use of the Website following any amendment to these Terms constitutes your acceptance of the updated version. We therefore encourage you to review this page regularly.

These Terms apply to all visitors, guests and users of the Website, regardless of the device or browser used to access it.

2. Purpose of the Website

The Website is operated by solely to provide information about Offline Quessa, a physical hotel-casino property located in Auckland, New Zealand. The Website is designed to assist visitors in learning about the property, its facilities and guest services, and to enable guests to submit accommodation and event reservation enquiries.

Nothing on the Website constitutes an offer to provide gambling or gaming services through an online platform. All gaming and casino activities take place exclusively at the physical Offline Quessa premises, subject to applicable New Zealand law and on-site terms and conditions.

The Website does not facilitate any financial transactions relating to gaming, nor does it permit online gambling of any kind. Any information relating to casino activities on the Website is provided for descriptive and informational purposes only.

3. Permitted Use

The Website is made available for your personal, non-commercial use only. You may access and browse the Website for the purpose of obtaining information about Offline Quessa and submitting reservation enquiries. Any other use requires our prior written consent.

3.1 You agree that you will not:

• Use the Website for any unlawful purpose or in any manner that violates applicable New Zealand law or regulation;
• Copy, reproduce, distribute, modify, publicly display or create derivative works from any content on the Website without our prior written authorisation;
• Use automated tools, web scrapers, crawlers, bots or similar technologies to extract data from the Website without our express written consent;
• Attempt to gain unauthorised access to any part of the Website, our servers, or any system or network connected to the Website;
• Introduce viruses, malware, ransomware or any other malicious or harmful code into the Website;
• Transmit unsolicited communications, spam or any communications that are defamatory, offensive, misleading or otherwise harmful;
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity, when using the Website;
• Use the Website in any manner that could damage, disable, overburden or impair its functionality or interfere with any other user's access;
• Harvest, collect or store personal data about other users of the Website without consent.

We reserve the right to restrict or terminate your access to the Website at any time, without notice, if we reasonably believe you have breached these Terms or are using the Website in a manner contrary to its stated purpose.

4. Intellectual Property

All content published on the Website, including but not limited to text, graphics, photographs, illustrations, logos, icons, audio clips, video clips, data compilations, page layouts and software, is the property of or its licensors and is protected by applicable New Zealand and international intellectual property law, including the Copyright Act 1994 (NZ).

The Offline Quessa name, logo and all associated branding elements are trade marks of . You are not permitted to use our trade marks, trade names or branding in any way without our prior written consent, including in connection with any product, service, website or social media account that could cause confusion or imply endorsement.

You may print or download content from the Website solely for your own personal, non-commercial reference. Any other reproduction, distribution, republication or transmission of Website content, in whole or in part, is strictly prohibited without our written authorisation.

If you believe that any content on the Website infringes your intellectual property rights, please contact us at info@offlinequessaguide.com with full details of your claim.

5. Reservation Requests

The Website may provide a facility for you to submit enquiries and reservation requests for accommodation and event spaces at the Offline Quessa property. Submission of a reservation request through the Website does not itself constitute a confirmed booking. A booking is only confirmed once you have received a written confirmation from to the email address you have provided.

5.1 Reservation Enquiry Requirements

When submitting a reservation enquiry, you agree to provide accurate, current and complete information. We reserve the right to refuse or cancel a reservation request where information provided is found to be inaccurate, incomplete or fraudulent.

5.2 Availability

All accommodation and event space is subject to availability at the time of confirmation. Submission of a reservation enquiry does not guarantee availability of the requested room type, dates or facilities.

5.3 Minimum Age for Reservation

All reservation requests must be made by a person who is 18 years of age or older. By submitting a reservation request, you confirm that you meet this minimum age requirement. Offline Quessa reserves the right to request proof of age upon check-in.

5.4 Group and Event Bookings

Group bookings and event reservations may be subject to separate terms and conditions communicated at the time of enquiry. Where any conflict exists between those specific terms and these Terms of Use, the specific terms for the group or event booking will prevail.

6. Rates and Booking Terms

6.1 Displayed Rates

Rates and tariffs published on the Website are expressed in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) at the applicable rate unless otherwise stated. All rates are subject to change without notice and are only guaranteed upon receipt of a written booking confirmation.

6.2 Rate Conditions

Different rate categories may be subject to different conditions regarding prepayment, cancellation and modification. The specific conditions applicable to your booking will be communicated to you prior to or at the time of confirmation. Please review these conditions carefully before completing your reservation.

6.3 Cancellation and Modification

Cancellation and modification policies vary depending on the rate category and room type reserved. The applicable policy will be stated in your booking confirmation. Where a booking is cancelled in accordance with the stated policy, any refund due will be processed within the timeframe specified in the confirmation, using the original payment method where applicable.

Cancellations or modifications made outside the permitted window may result in cancellation charges or forfeiture of the deposit or full prepayment, as detailed in your booking confirmation.

6.4 No-Show Policy

If you do not arrive on the confirmed check-in date and have not provided prior notice of cancellation, this will be treated as a no-show. No-show charges may apply as specified in your booking confirmation.

6.5 Summary of Standard Booking Conditions

7. Age Restriction

Entry to the casino floor and participation in any gaming activities at Offline Quessa is strictly restricted to persons who are 18 years of age or older, in accordance with the Gambling Act 2003 (NZ).

By using the Website, you confirm that, where relevant, you understand and accept this age restriction. Offline Quessa staff are authorised to request valid photographic identification from any person on the premises who appears to be under the age of 25, and admission may be refused where satisfactory identification cannot be produced.

accepts no liability where a person under the age of 18 has accessed information on the Website by misrepresenting their age.

8. Responsible Gaming

Offline Quessa is committed to promoting responsible gaming and complying with all obligations under the Gambling Act 2003 (NZ) and any applicable regulations issued by the relevant New Zealand regulatory authorities.

Gambling is intended to be a form of entertainment. Offline Quessa encourages all guests to set personal limits before engaging in gaming activities and to remain aware of the time and resources spent.

8.1 Patron Support

Offline Quessa provides access to support resources for guests who feel they may need assistance in relation to their gaming behaviour. Information about these resources is available on request from staff at the property. Guests may also contact the Problem Gambling Foundation of New Zealand or call the national helpline on 0800 654 655, which is operated independently of Offline Quessa.

8.2 Self-Exclusion

Any person wishing to restrict their own access to gaming areas at Offline Quessa may request a self-exclusion arrangement by contacting our guest services team at the property or by emailing info@offlinequessaguide.com. Self-exclusion is administered in accordance with applicable New Zealand law and our on-site responsible gaming policy.

8.3 Third-Party Exclusion Requests

Where a person has genuine concerns about the gaming behaviour of a family member or close associate, they may enquire about available exclusion procedures by contacting us directly. All such enquiries are handled with sensitivity and in accordance with our privacy obligations.

9. External Links

The Website may contain hyperlinks to third-party websites that are not owned, operated or controlled by . These links are provided for your convenience only. We do not endorse, approve, sponsor or have any affiliation with the operators of linked websites, and we are not responsible for the content, accuracy, privacy practices or terms of use of any third-party website.

Your access to and use of any linked third-party website is entirely at your own risk and subject to that website's own terms and conditions. We encourage you to review the terms of use and privacy policy of any external website before providing your personal data or engaging in any transaction.

shall not be held liable for any loss or damage arising from your use of, or reliance on, any content or services available on linked third-party websites.

10. Website Availability

We endeavour to ensure that the Website is accessible at all times. However, we do not warrant or guarantee uninterrupted, continuous or error-free access to the Website. The Website may be temporarily unavailable due to maintenance, updates, technical failures, or circumstances beyond our reasonable control.

We reserve the right to suspend, withdraw, discontinue or alter any aspect of the Website at any time without prior notice. We will not be liable to you or any third party for any loss arising from the Website being unavailable at any time or for any period.

We do not warrant that the Website, its servers or any communications sent on our behalf are free from viruses or other harmful components. You are responsible for implementing appropriate security measures to protect your own device and data.

11. Limitation of Liability

11.1 General Disclaimer

The Website and all content published on it are provided on an "as is" and "as available" basis without any representations or warranties of any kind, whether express or implied, to the fullest extent permitted by applicable New Zealand law. We make no warranty that the Website will meet your requirements or that it will be uninterrupted, timely, secure or error-free.

11.2 Exclusion of Liability

To the maximum extent permitted by the Consumer Guarantees Act 1993 (NZ), the Fair Trading Act 1986 (NZ) and any other applicable legislation, shall not be liable for:

• Any direct, indirect, incidental, consequential or special loss or damage arising from your use of, or inability to use, the Website;
• Any errors, inaccuracies or omissions in Website content;
• Any loss of data, loss of revenue, loss of profits or loss of business opportunity arising in connection with the Website;
• Any damage to your device, software or data resulting from your use of the Website or any third-party website accessed via a link on our Website;
• Any unauthorised access to or alteration of your submissions or personal data where such access arises from circumstances outside our reasonable control.

11.3 Consumer Guarantees

Nothing in these Terms is intended to exclude, restrict or modify any right or remedy you may have under the Consumer Guarantees Act 1993 (NZ) or any other applicable New Zealand consumer protection legislation that cannot lawfully be excluded. Where such legislation applies, our liability is limited to the greatest extent permitted by law.

11.4 Information Accuracy

We take reasonable care to ensure that information published on the Website is accurate and up to date. However, facility details, services and other information are subject to change without notice. You should confirm current details with us directly before making travel or accommodation arrangements in reliance on Website content.

12. Governing Law

These Terms of Use and any dispute or claim arising out of or in connection with them, their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of New Zealand.

You agree that the courts of New Zealand, including the Auckland District Court and the Auckland High Court as appropriate, shall have exclusive jurisdiction to hear and determine any dispute arising under or in connection with these Terms, without prejudice to any right to seek urgent or injunctive relief in another jurisdiction where strictly necessary.

13. Disputes and Complaints

We are committed to resolving any concerns you may have promptly and fairly. If you have a complaint or dispute relating to the Website or any reservation made through it, we encourage you to contact us in the first instance so that we can attempt to resolve the matter informally.

13.1 Informal Resolution

Please send details of your complaint to us by email at info@offlinequessaguide.com or by post to:

We will acknowledge receipt of your complaint within five working days and endeavour to provide a substantive response within 20 working days of receipt.

13.2 Formal Proceedings

Where a dispute cannot be resolved informally, either party may pursue the matter through the appropriate New Zealand court or tribunal, in accordance with the governing law provisions set out in Section 12 above. For disputes relating to consumer transactions, the Disputes Tribunal Act 1988 (NZ) may provide an accessible forum for claims not exceeding the applicable jurisdictional limits.

14. Privacy

collects and processes personal data in accordance with the Privacy Act 2020 (NZ) and our Privacy Policy, which is available on the Website. By using the Website or submitting a reservation enquiry, you acknowledge that your personal data may be collected and used in accordance with that policy.

Where the Website collects any special-category personal data, this will be done only with your explicit consent or where otherwise required or permitted by applicable New Zealand law.

For any privacy-related enquiries or to exercise your rights under the Privacy Act 2020 (NZ), please contact us at info@offlinequessaguide.com.

15. Amendments to These Terms

reserves the right to amend, update or replace these Terms of Use at any time. Any changes will take effect upon publication of the revised Terms on the Website, and the "Last updated" date at the top of this page will be revised accordingly.

It is your responsibility to review these Terms periodically. Your continued use of the Website following the publication of any changes constitutes your acceptance of the revised Terms. If you do not agree with any revised Terms, you should discontinue your use of the Website.

16. Severability and Waiver

If any provision of these Terms is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

No failure or delay by in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any particular breach shall not constitute a waiver of any subsequent breach.

17. Entire Agreement

These Terms of Use, together with our Privacy Policy and any other terms and conditions communicated to you in connection with a specific booking or service, constitute the entire agreement between you and in relation to your use of the Website and supersede all prior representations, agreements and understandings relating to the same subject matter.

18. Contact Us

If you have any questions, comments or concerns regarding these Terms of Use or your use of the Website, please contact us using the details below: